BMW of North America Announces 2015 Best Dealership Awards

k2e15 · 03-05-2015, 12:23 PM

Quote:

Originally Posted by mhanism

No Bay Area, California dealerships on the list. Not surprised at all.

My thoughts exactly!...

Vector Pilot · 03-05-2015, 12:28 PM

Quote:

Originally Posted by tareemaa

That pic looks like bill Jacobs. I am surprised scherville got one, I didn't like their service at all and they were not willing to work with me one bit. They are also the only dealer I know that uses autocheck instead of carfax.

Correct that's Bill Jacobs BMW. I've dealt with four of the Chicagoland BMW centers and based on my experience, sales and service departments have been inconsistent. If that's the norm, that may explain why none made the list.

mtbnole · 03-05-2015, 12:29 PM

Quote:

Originally Posted by 335coupe2007

Not one Florida dealer?! SURPRISE ha

Yeah, I was thinking the same thing, neither Braman nor Vista in south Florida. Braman might have a chance, but still have a ways to go.

MRV99 · 03-05-2015, 12:38 PM

Quote:

Originally Posted by tareemaa

Quote:

Originally Posted by Vector Pilot

Doesn't bode well for Chicago area dealers.

That pic looks like bill Jacobs. I am surprised scherville got one, I didn't like their service at all and they were not willing to work with me one bit. They are also the only dealer I know that uses autocheck instead of carfax.

Autocheck and Carfax get 90% of their data from the exact same places. I feel that Autocheck has a greater data set than Carfax. I may be a bit bias since I architected and wrote the 2006 overhaul of the Autocheck system.

Also, Autocheck rules the commercial market and Carfax is directed at consumers.

Golden Arrow · 03-05-2015, 12:39 PM

Quote:

Originally Posted by Vector Pilot

Quote:

Originally Posted by tareemaa

That pic looks like bill Jacobs. I am surprised scherville got one, I didn't like their service at all and they were not willing to work with me one bit. They are also the only dealer I know that uses autocheck instead of carfax.

Correct that's Bill Jacobs BMW. I've dealt with four of the Chicagoland BMW centers and based on my experience, sales and service departments have been inconsistent. If that's the norm, that may explain why none made the list.

I think these awards are given based on sales numbers, not customer service.

AtlantaDude · 03-05-2015, 12:44 PM

Quote:

Originally Posted by 335coupe2007

Not one Florida dealer?! SURPRISE ha

I was thinking the same damn thing!

B3M3W5iXM · 03-05-2015, 12:49 PM

Quote:

Originally Posted by Golden Arrow

I think these awards are given based on sales numbers, not customer service.

Probably. I've heard bad things about #1 and #19 completely robbed someone else I know on a lease. In the Pittsburgh area, I'd recommend Sewickley BMW. Good sales and service so far

EzequielR · 03-05-2015, 12:50 PM

Southampton Is a great dealership!
but I am surprised to not see Morristown, NJ?

:

joeyb26 · 03-05-2015, 12:51 PM

Quote:

Originally Posted by EzequielR

Southampton Is a great dealership!
but I am surprised to not see Morristown, NJ?

:

If i remember correctly i think morristown was on it last year, guess they didnt make the cut this year

norsairius · 03-05-2015, 12:53 PM

A bit bummed to not see my "home dealership" BMW of Minnetonka on that list. Me and the two other guys I referred there, which led to three purchases, all have nothing but universal praise for that place. But hey, for as many dealerships as there are in this hemisphere, it can't be easy to narrow it down to such a short list.

sdshah · 03-05-2015, 01:07 PM

Quote:

Originally Posted by MatthewDavid

Ha my first thought was "there's no way a Bay Area dealer will be on here" and sure enough... none.

Quote:

Originally Posted by mhanism

No Bay Area, California dealerships on the list. Not surprised at all.

Stevens creek doesn't give you a loaner unless ur 24. Lick my taint 24 - this area has billionaires that under 24.

2msport · 03-05-2015, 01:23 PM

Quote:

Originally Posted by k2e15

My thoughts exactly!...

Yeah my buddy in the bay tried looking for a 235 up there and said it was a terrible experience.

G80indy · 03-05-2015, 01:43 PM

Congrats to my many friends at Dreyer & Reinbold, in Indy.
just to name a few:
Steve Baker
Dave Lyons
Frank and Dom in preowned
Dave, Robert, Bill, Joe, Jessica, Claire, Bob,
Jason ! (aka madtekker)
And others....

BTW
I always give them "10s" and they earn it

Powaup · 03-05-2015, 01:45 PM

Not a single dealer in the bay area and I can not say that I am surprised after the nightmare I went through to buy my car

swifty · 03-05-2015, 01:50 PM

Quote:

Originally Posted by Golden Arrow

I think these awards are given based on sales numbers, not customer service.

This might make more sense cuz Advantage in Houston is horrible for servicing. I mean 85 people actually bothered to submit a google review and many services done there received 1/5.

I wish there was data like this available for Canada as well.

Caruso0644 · 03-05-2015, 01:51 PM

I bought my M4 from Keeler and I have no complaints, they helped me out with some warranty stuff with my 335i as well.

Ghetto2315 · 03-05-2015, 01:57 PM

Quote:

Originally Posted by sdshah

Quote:

Originally Posted by MatthewDavid

Ha my first thought was "there's no way a Bay Area dealer will be on here" and sure enough... none.

Quote:

Originally Posted by mhanism

No Bay Area, California dealerships on the list. Not surprised at all.

Stevens creek doesn't give you a loaner unless ur 24. Lick my taint 24 - this area has billionaires that under 24.

My store on this list (Circle BMW) doesn't give out a loaner unless you're 25. Not by our choice but due to our insurance policy. I'm sure it's the same at your store.

MalibuBimmer · 03-05-2015, 02:08 PM

I've bought a dozen of my BMWs from Bob Smith. Great dealership. Deserves the award. (Of course, with all my experience and feedback I suspect that's one of the reasons Bob Smith got acknowledged.)

Frozen Silver F80 · 03-05-2015, 02:12 PM

I have no idea how Bmw or Murrieta gets on this list always there customer service sucks so bad and they constantly try and scam you on anything they can.... I agree riverside is awesome! Imo only good Bmw dealership left in so cal

doublevanosrc · 03-05-2015, 02:17 PM

BMW of Austin moving up the charts.

Sparrow3493 · 03-05-2015, 02:25 PM

WHAT????
Pacific BMW and BOb Smith????
How is that possible??? These two dealers are the worst to deal with, I'll need to add center BMW in Sherman oaks too

:
Steve Thomas BMW all the way! (From sales to service to parts)

hiimatif · 03-05-2015, 02:27 PM

Bought my my brother's 5 from United Roswell. They're not on the list but honestly is a great dealership. They're also in what seemed like a pretty competitive market (ATL).

On the other side of the coin, I bought my M4 from Steve Thomas in CA. The WORST buying experience of my life. They lied about an option on the car, promised to have car delivered by a certain time and missed it by 10 days. They didn't send on enclosed trailer as promised. Car came with curb rash on three of four wheels. And Steve Thomas and his GM Tony Rossi both had the nerve to tell me I can't do much because I've already signed the contract. Tony even cursed at me. Their view of customer service is very shortsighted.

It'll be a sad day when those guys end up on this list. I don't ever expect it happening but I guess anything's possible these days.

03-05-2015, 12:53 PM	#32
norsairius Foodie and Gearhead 105 REP 733 Posts Drives: 2011 335i xDrive Sedan Join Date: Mar 2013 Location: MN iTrader: (0) Garage List 2011 BMW 335i xDriv ... [9.50]	A bit bummed to not see my "home dealership" BMW of Minnetonka on that list. Me and the two other guys I referred there, which led to three purchases, all have nothing but universal praise for that place. But hey, for as many dealerships as there are in this hemisphere, it can't be easy to narrow it down to such a short list. __________________ 2011 335i xDrive Sedan, Deep Sea Blue w/Oyster Interior
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03-05-2015, 01:43 PM	#35
G80indy Save the Manuals 1,857 REP 3,034 Posts Drives: Z3, E46, G80 Join Date: May 2005 Location: Indy iTrader: (0)	Congrats to my many friends at Dreyer & Reinbold, in Indy. just to name a few: Steve Baker Dave Lyons Frank and Dom in preowned Dave, Robert, Bill, Joe, Jessica, Claire, Bob, Jason ! (aka madtekker) And others.... BTW I always give them "10s" and they earn it __________________ 2023 G80 6MT, CCBs 2002 330i Dinan, 5MT 2000 Z3 Conforti, 5MT
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03-05-2015, 01:45 PM	#36
Powaup Brigadier General 1,282 REP 3,688 Posts Drives: 2021 Supra 3.0 (Past: 2015 M23 Join Date: Aug 2012 Location: San Francisco, CA iTrader: (0) Garage List 2015 BMW M4 [10.00]	Not a single dealer in the bay area and I can not say that I am surprised after the nightmare I went through to buy my car __________________ Check out my YouTube Channel Powaup Instagram: @ Powaup
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03-05-2015, 01:51 PM	#38
Caruso0644 Lieutenant 35 REP 401 Posts Drives: 08' 335i / 15' M4 Join Date: Dec 2010 Location: Albany,NY iTrader: (1)	I bought my M4 from Keeler and I have no complaints, they helped me out with some warranty stuff with my 335i as well. __________________ JB5 : Reflector Delete : Black sidemarkers and grills : M-Sport Carbon Defuser : Meisterchaft GT2 exhaust : H&R Springs : 45% Carbon Tint
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03-05-2015, 02:08 PM	#40
MalibuBimmer Founder, Knights of the Roundel website 966 REP 1,723 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [10.00]	I've bought a dozen of my BMWs from Bob Smith. Great dealership. Deserves the award. (Of course, with all my experience and feedback I suspect that's one of the reasons Bob Smith got acknowledged.) __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
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03-05-2015, 02:12 PM	#41
Frozen Silver F80 Private 10 REP 88 Posts Drives: 2016 m3 Join Date: Mar 2013 Location: CA iTrader: (0) Garage List 2012 Bmw M3 [6.00]	I have no idea how Bmw or Murrieta gets on this list always there customer service sucks so bad and they constantly try and scam you on anything they can.... I agree riverside is awesome! Imo only good Bmw dealership left in so cal
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03-05-2015, 02:17 PM	#42
doublevanosrc Loves his G20 266 REP 2,508 Posts Drives: 2020 330ix M sport Join Date: Jul 2009 Location: Austin. Tx iTrader: (1) Garage List 2013 BMW [0.00]	BMW of Austin moving up the charts. __________________ 2020 330ix-Msport Past- 2013 135i 2011 135i
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03-05-2015, 02:25 PM	#43
Sparrow3493 Private 6 REP 66 Posts Drives: e92 335i Join Date: Apr 2010 Location: Northridge iTrader: (0)	WHAT???? Pacific BMW and BOb Smith???? How is that possible??? These two dealers are the worst to deal with, I'll need to add center BMW in Sherman oaks too : Steve Thomas BMW all the way! (From sales to service to parts)
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03-05-2015, 02:27 PM	#44
hiimatif Private First Class 67 REP 161 Posts Drives: F82 MG; Previous: E92 M3 Join Date: May 2012 Location: NJ iTrader: (2)	Bought my my brother's 5 from United Roswell. They're not on the list but honestly is a great dealership. They're also in what seemed like a pretty competitive market (ATL). On the other side of the coin, I bought my M4 from Steve Thomas in CA. The WORST buying experience of my life. They lied about an option on the car, promised to have car delivered by a certain time and missed it by 10 days. They didn't send on enclosed trailer as promised. Car came with curb rash on three of four wheels. And Steve Thomas and his GM Tony Rossi both had the nerve to tell me I can't do much because I've already signed the contract. Tony even cursed at me. Their view of customer service is very shortsighted. It'll be a sad day when those guys end up on this list. I don't ever expect it happening but I guess anything's possible these days.
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