JD Power Customer Retention Study

-=Hot|Ice=- · 12-11-2008, 09:45 PM

kinan_sleiman2006 · 12-17-2008, 04:47 PM

ok

TheAcAvenger · 12-17-2008, 04:51 PM

That's interesting. I don't think I'd buy another BMW.

I'm also surprised that Porsche is so low, because their customer satisfaction rating is so high.

Bama335 · 12-23-2008, 10:45 PM

hmmmmm......Lexus is #3....they certainly won't see another lease from us - our ES350 has been a borderline lemon...yes, I understand that mechanical things break, especially on first year builds....

However, 30,000 miles later, and Toyota still can't make my tranny stop slipping from 3rd to 4th....steering column squeeks, rattles galore.....sure glad it goes back to mother Toyota in a short 5 months

M3350Z · 12-24-2008, 06:38 AM

I'm very surprised that Porsche, Audi, Infiniti and Acura are so low

BMW1986 · 12-24-2008, 01:35 PM

I'm suprised that Ford is right behind BMW.

.:bHd:. · 12-24-2008, 07:56 PM

This poll isnt really for customer satisfaction. Read the fine print under the graph. It just says that lets say 58.8% of BMW owners by another BMW as their next car.

Black Chili · 12-25-2008, 04:15 PM

It's helpful to read the fine print.. "The percentage of customers who replaced a vehicle previously purchased new and aquired a new vehicle of the same make".

What would be interesting to see is where first-time new manufacture purchases came from; i.e., Ford to BMW. Are people navigating away from one brand to another in particular?

Personally, i expect my next car to be a 5 series; M edition if i'm lucky enough

venom7777 · 12-28-2008, 01:18 AM

Quote:

Originally Posted by Graphite Shark

What would be interesting to see is where first-time new manufacture purchases came from; i.e., Ford to BMW. Are people navigating away from one brand to another in particular?

Agreed, that would be more interesting data. What would be really interesting is to have it broken down by model and view that data over time.

12-17-2008, 04:47 PM	#2
kinan_sleiman2006 Lieutenant 89 Rep 569 Posts Drives: BMW X3 Join Date: Sep 2007 Location: Syria-Tartous-Banias-po box299 iTrader: (0)	ok
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12-17-2008, 04:51 PM	#3
TheAcAvenger Brigadier General 137 Rep 3,132 Posts Drives: 2018 R35 GTR / 2007 E92 335i Join Date: Apr 2006 Location: 757 > Nova > Denver iTrader: (1)	That's interesting. I don't think I'd buy another BMW. I'm also surprised that Porsche is so low, because their customer satisfaction rating is so high. __________________ 2018 R35 GT-R Cicio800 \| 2007 E92 335i - RB Turbos, TC Kline DA Coils, HPA M3 Suspension, Quaife LSD, Stoptech BBK, JB4, FuelIT, AR Downpipes, RDSport Quads, Stett OC, Helix IC, Volk TE-37, Vorsteiner V-35, OSS Headlights \| Retired - 2015 F82 M4
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12-23-2008, 10:45 PM	#4
Bama335 Lieutenant 31 Rep 545 Posts Drives: '13 E82 135is '13 E88 135 Join Date: Mar 2007 Location: Dixie iTrader: (0)	hmmmmm......Lexus is #3....they certainly won't see another lease from us - our ES350 has been a borderline lemon...yes, I understand that mechanical things break, especially on first year builds.... However, 30,000 miles later, and Toyota still can't make my tranny stop slipping from 3rd to 4th....steering column squeeks, rattles galore.....sure glad it goes back to mother Toyota in a short 5 months __________________ 2013 E88 135i B39/LWD1 DCT 2013 E82 135is 416/LWNL 6MT
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12-24-2008, 06:38 AM	#5
M3350Z Second Lieutenant 39 Rep 270 Posts Drives: E92 335i MT Join Date: Mar 2007 Location: New York iTrader: (0)	I'm very surprised that Porsche, Audi, Infiniti and Acura are so low
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12-24-2008, 01:35 PM	#6
BMW1986 Major 93 Rep 1,465 Posts Drives: 11 M3 E92 ZCP JB/PS & BLK Join Date: Mar 2008 Location: Brooklyn, NY iTrader: (7)	I'm suprised that Ford is right behind BMW.
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12-24-2008, 07:56 PM	#7
.:bHd:. Major 358 Rep 1,149 Posts Drives: E92 335i MT Join Date: Feb 2008 Location: So Cal iTrader: (0)	This poll isnt really for customer satisfaction. Read the fine print under the graph. It just says that lets say 58.8% of BMW owners by another BMW as their next car. __________________
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12-25-2008, 04:15 PM	#8
Black Chili IT geek 6 Rep 187 Posts Drives: M4 Black Saphire Metalic Join Date: Mar 2007 Location: Huntington Beach, CA iTrader: (0)	It's helpful to read the fine print.. "The percentage of customers who replaced a vehicle previously purchased new and aquired a new vehicle of the same make". What would be interesting to see is where first-time new manufacture purchases came from; i.e., Ford to BMW. Are people navigating away from one brand to another in particular? Personally, i expect my next car to be a 5 series; M edition if i'm lucky enough
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