Alexa and a Spotify not working

Christos · 09-23-2024, 04:26 PM

Last time I drove my car, two weeks ago, Alexa and Spotify worked perfectly. Today neither work. I have the Alexa app in the app section, in the car, Spotify is missing, not sure if there was even a Spotify app?

Anyone have issues lately?

Tinbad · 09-26-2024, 09:45 PM

Same here. I called the BMW assist from the car menu and they said they’re experiencing an outage with no ETA when things will be working again. Mine hasn’t worked since Tuesday so it’s interesting this outage is now 2+ days. Glad to hear it’s not an issue with my car.

JellyStyle · 09-27-2024, 06:31 PM

Quote:

Originally Posted by Tinbad

Same here. I called the BMW assist from the car menu and they said they’re experiencing an outage with no ETA when things will be working again. Mine hasn’t worked since Tuesday so it’s interesting this outage is now 2+ days. Glad to hear it’s not an issue with my car.

Same here, outtage for past 4 days, Spotify will not load, and carplay barely works. I think it was a bad software update or something.

Tinbad · 09-27-2024, 10:48 PM

Yeah crazy, how can the stuff be down for 4 days?! Still nothing works, and haven’t installed any updates. Specifically for this reason, the OS seems stable so why mess with it. This is frustrating since I just paid for 1 year of services (first 4 years free just expired). Someone at BMW needs to wake up and fix this ASAP!

JellyStyle · 09-28-2024, 01:18 PM

Quote:

Originally Posted by Tinbad

Yeah crazy, how can the stuff be down for 4 days?! Still nothing works, and haven’t installed any updates. Specifically for this reason, the OS seems stable so why mess with it. This is frustrating since I just paid for 1 year of services (first 4 years free just expired). Someone at BMW needs to wake up and fix this ASAP!

why is no one else posting about this? folks must not use spotify?

rw99 · 09-28-2024, 02:10 PM

This is pure junk service from BMW. Make us pay for the native Spotify app and then provide a broken product

3PedalJake · 09-28-2024, 02:38 PM

Quote:

Originally Posted by JellyStyle

why is no one else posting about this? folks must not use spotify?

https://www.e90post.com/forums/showthread.php?t=2136640

https://www.e90post.com/forums/showthread.php?t=2136657

Tinbad · 09-29-2024, 10:23 AM

As of last night, around 10pm Pacific, stuff was restored. (At least for me) the outage lasted since Tuesday morning, that’s 5 days of no service. Pretty crazy in this day and age, especially if BMW pretends to be a “technology” company..

rw99 · 09-29-2024, 06:31 PM

Quote:

Originally Posted by Tinbad

As of last night, around 10pm Pacific, stuff was restored. (At least for me) the outage lasted since Tuesday morning, that’s 5 days of no service. Pretty crazy in this day and age, especially if BMW pretends to be a “technology” company..

Thanks for the heads-up. Mine is also back up and running.

09-23-2024, 04:26 PM	#1
Christos Captain 196 Rep 615 Posts Drives: 2019 Z4 s3.0 Msport Join Date: Jun 2008 Location: Central, NJ iTrader: (0)	Alexa and a Spotify not working Last time I drove my car, two weeks ago, Alexa and Spotify worked perfectly. Today neither work. I have the Alexa app in the app section, in the car, Spotify is missing, not sure if there was even a Spotify app? Anyone have issues lately? __________________ 2019 Z4 sDrive 30i Msport, Previously owned BMWs, 2014 428i Msport, 2008 335i Coupe, 2007 328xi sedan, 2002 325i sedan 1996 318ti (loved this little car)
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09-26-2024, 09:45 PM	#2
Tinbad Second Lieutenant 174 Rep 275 Posts Drives: X7 Join Date: Aug 2020 Location: Northern California iTrader: (1)	Same here. I called the BMW assist from the car menu and they said they’re experiencing an outage with no ETA when things will be working again. Mine hasn’t worked since Tuesday so it’s interesting this outage is now 2+ days. Glad to hear it’s not an issue with my car.
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09-27-2024, 10:48 PM	#4
Tinbad Second Lieutenant 174 Rep 275 Posts Drives: X7 Join Date: Aug 2020 Location: Northern California iTrader: (1)	Yeah crazy, how can the stuff be down for 4 days?! Still nothing works, and haven’t installed any updates. Specifically for this reason, the OS seems stable so why mess with it. This is frustrating since I just paid for 1 year of services (first 4 years free just expired). Someone at BMW needs to wake up and fix this ASAP!
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09-28-2024, 02:10 PM	#6
rw99 Private 108 Rep 67 Posts Drives: M850i coupe Join Date: Dec 2021 Location: California iTrader: (0)	This is pure junk service from BMW. Make us pay for the native Spotify app and then provide a broken product
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09-29-2024, 10:23 AM	#8
Tinbad Second Lieutenant 174 Rep 275 Posts Drives: X7 Join Date: Aug 2020 Location: Northern California iTrader: (1)	As of last night, around 10pm Pacific, stuff was restored. (At least for me) the outage lasted since Tuesday morning, that’s 5 days of no service. Pretty crazy in this day and age, especially if BMW pretends to be a “technology” company..
	Appreciate 0 Quote