[Papethova]

For your amusement I will post the misery I went through for the last 2-2.5 hours. Tell me, is it me? Do I just not get it? Was I not clear? How do idiots like this function?

I just had this exchange with my Father's cable company....

TTD Maribeth : Thank you for that information. Give me one moment please, while I pull up your account.
allen: no problem
TTD Maribeth : Thank you for waiting.
allen: no problem
TTD Maribeth : With your billing concern, I checked and it shows your previous bill was $97.7 and the payment made was only for $20.44. The balance from that bill was added to the current statement.
allen: ye si understand that
allen: but my service should only be $56
allen: where does $97 come from?
TTD Maribeth : Your bill for September to October.
allen : ya why is it $97
allen: oct-nov is $56 as it should be
TTD Maribeth : Please give me a moment to review your bill.
allen: thanks
allen: sept-oct should be 56.39
allen: 20 of which was paid
TTD Maribeth : Please give me a moment to review your bill.
TTD Maribeth : Thank you for patienly waiting.
allen: no problem
TTD Maribeth : I have here the account and it shows your bill for 9/27/09 - 10/26/09 was $118.21, then you made a payment for $20.44. The balance ($97.77) from that bill was added to your current bill which is also your account past due balance now.
allen: ye si understand that
allen: my service is $56 why would my bill be $97?
TTD Maribeth : You have the Ultra View and the cable card lease.
allen: actually that bill was over 100 bc the balance was 97
allen: cable card lease is $2
allen : my service is 51.99
allen: including the cable card
allen: plus $4.40 in taxes
allen : thats $56.39
allen: this month and last month together would be 112.78
allen: of which my dad paid $20
allen: so my balance should be $92
TTD Maribeth : Your bill 9/27/09 - 10/26/09 was $118.21, then you made a payment for $20.44. The balance ($97.77) from that bill was added to your current bill which is also your account past due balance now. The account bill is $56.39 plus the past due balance of $97.77 now you have a total bill of $154.16.
allen: why was that bill $118
allen: my service is $56
allen: I understand my current bill has a balance of $97 added from the previous bill
allen: but how is that previous bill that high?
allen: in fact when I ordered I was told it would be 44.99 plus $2 for the cable card
TTD Maribeth : Your current bill is $56.39 + past due balance $97.77.
allen: now Im seeing they added $5 for HD view
allen: I understand the past due amount is 97 an dit was added to this bills $56
TTD Maribeth : Yes.
allen: my question is WHY IS THE LAST BILL OVER $100
allen: THE LAST BILL SHOULD BE $56.39
allen : of which we paid $20.44
allen: that leaves a balance of 35.95
allen: plus the 56.39 of this current bill
allen: means I owe 92.34
TTD Maribeth : Allen, are you able to access your account online?
allen: I do not know
allen: I have never tried
TTD Maribeth : Please try to access your statement online.
allen: Im looking into it now
TTD Maribeth : To find and view your statement online, you need to login first to your online account at www.update.charter.com. Then, once you are already in, just click the Charter ePay menu/option. You just need to scroll down and navigate the site until you reach and see your current billing statement as well as your previous billing statements.
allen: update.charter.com does not work
TTD Maribeth : I am sorry, it could be because of the system upgrade.
allen: i am logign in through charter.com
TTD Maribeth : Okay.
TTD Maribeth : I do apologize for any inconvenience you may have experienced. I can certainly help you check your account and straighten out your worries about your member services online account login information.
allen: okay give me one min
TTD Maribeth : Sure.
allen: can you not view my previous statement?
allen: for sept-oct?
TTD Maribeth : Yes I am.
allen: ok so what charges are making it higher than $56?
TTD Maribeth : You have charges for the HD Ulra View
allen: $5
allen: and $2 for the card
allen: and 44.99 for the service
allen: thats 51.99
allen: plus 4.40 for taxes
allen: thats 56.39
allen: not $118
TTD Maribeth : For your referrence, Allen I will be sending you an itemize and detailed bill to your email.
allen: on line it only shows my current oct 18 statement
TTD Maribeth : Allen I will be sending you an itemize and detailed bill to your email.
TTD Maribeth : Please provide me with your email for me to send the September - October bill.
allen: XXXXXX@yahoo.com
TTD Maribeth : Thank you.
TTD Maribeth : Would there be anything else I can help you with today?
allen: yes
allen: let me receive the email and review the bill
TTD Maribeth : The statement will be receive within 24 hours.
allen: thus far I have received nothing
allen: YOU can view my statement right now correct?
allen: that means YOU can tell me right now what the charges are
TTD Maribeth : The request will be sent first to your local office and the local office will be sending it to you.
allen: why is it you cannot give me the breakdown of charges here?
TTD Maribeth : Okay.
TTD Maribeth : This is your charges for September - October bill.
TTD Maribeth : 09/27/09 10/26/09 HD ULTRA VIEW 5.00
09/27/09 10/26/09 Basic Cable Service 12.52
09/27/09 10/26/09 Expanded Basic Cable Servi 32.47
09/27/09 10/26/09 Cable Card 2.00
08/29/09 09/26/09 HD ULTRA VIEW 4.83
08/29/09 09/26/09 Basic Cable Service 5.05-
08/29/09 09/26/09 Expanded Basic Cable Servi 31.39
08/29/09 09/26/09 Cable Card 1.93
Taxes 12.68
Statement Balance 118.21
allen: ok
allen: thank you
allen: but thes echarges dont add up to 118
allen: the total of the above itemized list is 97.77
TTD Maribeth : You are welcome.
allen: welcome?
allen: its not correct
TTD Maribeth : Anyway, you will see the statement for the itemized bill.

[Boost Gomez]

You should have just gotten on the phone with them.

[Papethova]

My issue was she kept repeating that the previous balance was added to the current bill but my question was "why was the previous bill so high". She kept repeating the previous bill had a balance added to the current bill. I wanted to punch a hole in the wall!!!!

I tried getting on the phone, they wouldnt answer, I was getting disconnected.

[immiketoo]

I feel your pain... I have been through this several times. Now, I just tell them to cancel my service immediately when it gets this bad. Either they put someone on who isn't a total moron, or I find a better company...

[Scorpion]

Ending was funny, saying welcome for being no help at all haha.

[ACZakka325i]

Sorry, but why the fuck are you paying $20 of your bill?

Was entertaining, none the less.

[radix]

Originally Posted by ACZakka325i

Sorry, but why the fuck are you paying $20 of your bill?

Was entertaining, none the less.

+1

[Papethova]

Originally Posted by ACZakka325i

Sorry, but why the fuck are you paying $20 of your bill?

Was entertaining, none the less.

Its my Dad's bill, it was always $20 a month. When it came so high he assumed it was an error and submitted his usual payment.

[Razzy]

Originally Posted by Scorpion

Ending was funny, saying welcome for being no help at all haha.