[fdriller9]

Ok so I recently upgraded my account to the Premium Triple Play Package which is phone, internet, and HD TV with all the programming....sports package, HBO, Showtime, Starz, Cinemax, Encore, Digital and standard tier, and HD programming.

Reason for the change was because I was paying $169 for internet and tv (Standard, digital and HBO) and the triple play was $166.....no brainer.

Anyway, I just got my new cable box and modem. Set it up. Called comcast and tried to activate. Talked to 6 reps before getting anywhere.

1 hour and 30 minutes later I now have my stuff up and running. WTF.

Why is activation such a hassle? And why can't Comcast Tech Support know what they are doing? I had to re-iterate my scenario to 5 different people (one person actually read the "notes" on my account and knew my situation).

But seriously, when I first called the tech didn't even know which box was my old one and which one was the new box. One tech thought I was setting up a second box. One tech couldn't hear me and asked me to turn up my phone....as if you can adjust a microphone.....and the person before had no issue hearing me, nor the 2 other people before you. The last tech didn't really do much because the online activation started working BUT he at least offered suggestions the other techs did not....aka he didn't repeat what the techs before him all repeat over and over again.

I'm just ranting. I'm really annoyed with Comcast.

And to make matters worse. When I initially setup my account, the tech put the account under Robert. My name is Ryan......and they want me to go down to the collection center with my SS card just to change the name? It's your fault your rep misunderstood my name. (How do you get Robert out of Ryan?) I'm not going out of my way, waiting for god knows how long, just to change my first name on my account. A mistake I did not make.

Very annoyed. But now I can watch 500+ channels, surf the internet with 20mbps, and relax.

End rant.

[Inspired]

Next time use Live chat on Comcast. Works 10x better.

[fdriller9]

Originally Posted by twinturbo335

Next time use Live chat on Comcast. Works 10x better.

Hopefully I won't have to talk to them until I cancel my service. I can only imagine what that's going to be like.

[MadDog]

Originally Posted by *********

Hopefully I won't have to talk to them until I cancel my service. I can only imagine what that's going to be like.

Is that $166 for a certain amount of time (6 or 12 months) ??

[MadDog]

Originally Posted by twinturbo335

Next time use Live chat on Comcast. Works 10x better.

Not really. They lie to you, and even if you keep a transcript of what was said, they deny everything.

[O-cha]

Originally Posted by MadDog

Is that $166 for a certain amount of time (6 or 12 months) ??

Per month.

[batchelorc]

I pay $40 for HD TV package and 100Mbit cable in Korea. Love it.

[JasonCSU]

Originally Posted by MadDog

Is that $166 for a certain amount of time (6 or 12 months) ??

That sounds like the monthly rate for all the services he has.

[fdriller9]

Originally Posted by MadDog

Is that $166 for a certain amount of time (6 or 12 months) ??

Nope. No contract. No limited time offer. And you don't have to be a new subscriber.

Yea and the guys above are right. It's monthly but it won't change after 6 or 12 months.

[MadDog]

Originally Posted by O-cha

Per month.

Herp Derp.

Yes, I realize it's per month, but Comcast runs promotional rates, such as HSI for $19.99 for 6 months, and then $46.99 after that.

[Nifty]

Originally Posted by JasonCSU

That sounds like the monthly rate for all the services he has.

I think he's asking if it was a promotional period.

As a Comcast customer myself they have me over a barrel. No one around here can touch their internet speeds (no access to FiOS) but their prices and service annoy me.

[MadDog]

Originally Posted by *********

Nope. No contract. No limited time offer. And you don't have to be a new subscriber.

Yea and the guys above are right. It's monthly but it won't change after 6 or 12 months.

Thanks. Don't bet on it not changing though. My digital cable and HSI have inched up in the last year about $6 each.

[fdriller9]

Originally Posted by MadDog

Thanks. Don't bet on it not changing though. My digital cable and HSI have inched up in the last year about $6 each.

Yea I wouldn't be surprised. I didn't know I was paying $169 for the service I previously had. It was $112 when I first signed up a year ago. I guess that's what happens when you sign up for auto bill pay.

Not too worried about it though. It's for my apt at school. I'm a senior this year so it will be cancelled this spring. But thanks for the heads up.

[O-cha]

Originally Posted by MadDog

Herp Derp.

Yes, I realize it's per month, but Comcast runs promotional rates, such as HSI for $19.99 for 6 months, and then $46.99 after that.

The rest of the world would probably think it was for 6 months though and be shocked to hear it was per month.

[E90SLAM]

Indian accent?

[fdriller9]

Originally Posted by E90SLAM

Indian accent?

lol yupp 2 of them had indian accents. The one who asked me to turn up the microphone on the phone was indian. How do I turn up the mic? lol

[Inspired]

Originally Posted by MadDog

Not really. They lie to you, and even if you keep a transcript of what was said, they deny everything.

No problem so far for me. Probably used live chat 30x to complain and activate new service/ change service, etc.

Service always go out for me in my area. They will credit whichever day service it out.

[-=Hot|Ice=-]

Comcast sucks in general. Switched to FiOS and I couldn't be happier.

[fdriller9]

I'm ok with the service aspect. By service I mean the actual internet and TV programming I get. My parents use comcast voice at phone and it is good too.

But I'm just annoyed with their customer service techs. Actually any chain store or service provider tech support.

Everyone is outsourcing to foreign countries. On top of that, you have people at Best Buy selling you products they don't fully understand themselves. And people at Home Depot who don't know anything about their section.

I'm sure everyone can think of a time where the sales assoc didn't have a clue as to what the were telling you. But as long as they made a sale, it didn't matter.

[E90SLAM]

Originally Posted by *********

lol yupp 2 of them had indian accents. The one who asked me to turn up the microphone on the phone was indian. How do I turn up the mic? lol

[zetaxi165]

Originally Posted by O-cha

The rest of the world would probably think it was for 6 months though and be shocked to hear it was per month.

I don't know about that.... In Dubai we have some of the highest charges.

I pay $150 a month for a 2mbps connection + Basic Cable (about 40 Channels) + Sports Channels (about 10 channels).

[JasonCSU]

Originally Posted by Nifty

I think he's asking if it was a promotional period.

As a Comcast customer myself they have me over a barrel. No one around here can touch their internet speeds (no access to FiOS) but their prices and service annoy me.

Gotcha. That's how it is with them out here as well.